Jaguar and Shell launch in-car payment system

The Shell app is one of several new enhancements to Jaguar’s F-PACE, XE, and XF models. Other updates include the introduction of the latest efficient Ingenium petrol and diesel engines and the addition of convenience features such as gesture technology where the sweep of a foot can open the boot.

Rather than using a card at the pump, or queuing in the forecourt shop, owners who install the Shell app can simply drive up to any pump at a Shell service station (initially in the UK and then globally) and use the vehicle’s touchscreen to select how much fuel they require (up to 150 GBP per fuel transaction) and pay using PayPal or Apple Pay. Android Pay will be added later in 2017.

An electronic receipt will be displayed on the touchscreen, so customers can leave the forecourt confident of having paid. A receipt will also be sent directly from the pump to the driver’s email address so it can be added to accounting or expenses software.

"In a world where cash is no longer king, customers are increasingly using electronic payments and contactless cards. Making a payment directly from a car’s touchscreen will make refueling quicker and easier. With this new system, you can choose any pump on the forecourt and pay for the fuel even if you’ve forgotten your wallet or can’t find your credit or debit card. You will save time because there’s no more queuing to pay in a shop, and for drivers with children, it won’t be necessary to wake them up or unstrap them from their seats to take them into the shop. Expenses and tax returns will also be made much simpler, with no receipts to lose as these will all be sent electronically." - Peter Virk, Director of Connected Car and Future Technology

Unlike current phone-based payment methods, Shell and Jaguar Land Rover have created a simple but secure customer experience that uses geolocation technology and a cloud-based pre-payment check with the PayPal or Apple Pay wallet.

"As the world’s number one global fuels retailer, this e-commerce collaboration with Jaguar Land Rover is part of Shell’s commitment to continuously improve the digital experience for our customers at the forecourt. In 2015 Shell introduced mobile payments at the pump in the UK. Today we are proud to offer the next step in cashless motoring, with Jaguar and Land Rover customers in the UK paying for their fuel using the car’s touchscreen. With around 30 million customers every day, we have a mission to continuously find ways to make our customer’s journey’s better. We look forward to furthering exciting developments like this across our 43,000 sites around the world soon." - David Bunch, Global Vice President Shell Retail Marketing and Chairman

The Shell app with in-car cashless payments will be available to download from 15 February 2017 and will be rolled out to additional markets globally during 2017.